Terms and Conditions -

PRE-BOOKED SPORT SERVICES

 

We always recommend that you pre-book any sport services that you require for you vacation. In most cases, any sport services that you pre-book will be cheaper than any services that you book on site. It is also recommended that you book to ensure availability. If you do not pre-book, we can not guarantee that the service you require will be available.

 

In the case of no wind/adverse weather conditions, we offer a substitute activity such as Kayak/SUP/Surf, excursions and trips, or a credit note that can be redeemed in the future. We always aim to provide clients with the service they have booked, and if that is not possible, we do everything to ensure that you are happy with the substitute activity that is offered.

 

HEALTH & SAFETY DURING YOUR TRIP

 

It is understood that Kitemorocco and its affiliates are not responsible in any way for the health or safety of any traveller, and it is their sole responsibility to manage their affairs and take every precaution to ensure their safety and health while travelling. We strongly recommend that all clients take out an adequate travel/health insurance before travelling.

 

It is understood that a sport activity vacation can be dangerous, so we recommend that each client be responsible and considerate of others when participating in any kitesurf/windsurf/surf activity.

 

All clients are required to sign a Disclaimer Form before participating in any kitesurf/windsurf/surf lessons or equipment rental.

 

COMPENSATION OR REFUND POLICY

 

Compensation or refund payments will not be made for changes that arise as a result of situations outside of our control. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care.

 

Such circumstances can include, but are not limited to: war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, technical problems with transport including changes imposed due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, natural or nuclear disasters, fire, quarantine, epidemics, health risks, actual or threatened severe weather conditions, Government action, change to Foreign Office advice to advise against travel to your destination, or other events beyond our control.

COMPLAINTS

 

If for any reason you are unhappy with your accommodation or not satisfied with the service provided, you must speak directly with management of the hotel where you are staying, and also contact us. Once we, and the supplier concerned, are aware of the problem everything reasonably possible will be done to resolve it as quickly as possible. If you remain dissatisfied, you must write to us giving full details of your complaint within 30 days of your return. It is unreasonable to take no action whilst on holiday but then to write a letter of complaint upon your return. We regret we cannot accept liability in relation to any complaint which is not brought to our attention entirely in accordance with this clause.

 

CANCELLATION

 

Kitemorocco reserves the right to apply the following charges to any cancellations:

No show : 100%

One day before departure: 90%

Two to Six days before departure : 75%

Seven to Twenty days before departure: 50%

TwentyOne to Thirty days before departure : 25%

Thirty days or more before departure : 0

 

 

DATA PROTECTION

 

This privacy policy sets out how KiteMorocco uses and protects any information that you give KiteMorocco when you use this website.

 

KiteMorocco.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

KiteMorocco may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 Dec 2012.

 

What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • We may provide your personal information as well as any personal information you provide in relation to the persons whose arrangements have been requested by you, to suppliers and carriers that might be located outside the EU, to enable the operation of the service requested by you.
  • If you make special requests, which include, but are not limited to, special dietary, religious or disability related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services to you.
  • Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

CONTROLLING YOUR PERSONAL INFORMATION

 

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can opt to indicate that you do not want the information to be used by kitemorocco for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at or by using the unsubscribe link on direct marketing email.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

LINKS TO OTHER WEBSITES

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.